Refund policy

We stand behind Lyfta with a 30-Day Money-Back Guarantee. If you're not happy with your purchase, we're here to help.

30-Day Guarantee You have 30 days from the delivery date to request a return or refund. To be eligible, your item must be in its original condition and packaging.

How to Start a Return Email us at getlyfta@gmail.com with your order number and the reason for your return. Our team will respond within 24–48 hours with next steps. Please do not send items back before contacting us — returns sent without prior authorization may not be processed.

Refunds Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund.

Damaged or Faulty Items If your item arrives damaged or faulty, contact us within 48 hours of delivery with a photo of the issue. We'll arrange a free replacement or full refund — no need to return the item in most cases.

Non-Returnable Situations For hygiene and safety reasons, we cannot accept returns of items that have been used extensively or damaged through misuse. This does not affect your rights in the case of a faulty product.

Return Shipping For change-of-mind returns, return shipping is the customer's responsibility. For damaged, faulty, or incorrect items, we cover all costs.

Contact For any return or refund question, email getlyfta@gmail.com. We're happy to help.